Resolved
We have completed maintenance on our cloud servers. All applications have returned to normal performance.
Thanks for your patience.
If you need additional assistance please call us at 1-800-655-2093.
Posted Oct 22, 2026 - 00:36 EDT
Update
Deployment of the security patch has begun. We will provide another update once maintenance is complete
Posted Oct 22, 2026 - 00:01 EDT
Identified
As part of our commitment to maintaining system integrity and safeguarding your data, our IT Engineering team will be deploying a critical security patch tonight to address a recently identified PHP vulnerability.
To minimize impact on your business operations, this maintenance will be conducted during off-peak hours.
Maintenance Details
Date & Start Time: October 22, 2026 at 12:00 AM ET
Estimated Window: 12:00 AM ET – 12:30 AM ET
Impact Summary: Brief application downtime during the window.
Impacted Applications & Expected Downtime
During this maintenance window, the following services will experience brief periods of unavailability while patches are applied and services restart:
Beverage (Profound) ~10 minutes
VIP Delivery / Sales / Merchandising ~10 minutes
EDGAR ~30 minutes
All other systems and underlying infrastructure will remain fully operational. Once the patches are successfully applied, full service will be restored automatically.
We apologize for any inconvenience this temporary disruption may cause and appreciate your understanding as we perform this essential security update.
If you have urgent questions or concerns prior to the maintenance window, please reach out to our support team at 1-800-655-2093.
Posted Oct 21, 2026 - 20:50 EDT
This incident affected: Beverage (ASP3, ASP4, ASP5, ASP6, ASP7, ASP8, ASP9, ASP2), VIP Delivery (ASP2, ASP3, ASP4, ASP5, ASP6, ASP7, ASP8, ASP9), VIP Sales (ASP2, ASP3, ASP4, ASP5, ASP6, ASP7, ASP8, ASP9), Mobile Merchandising (ASP2, ASP3, ASP4, ASP5, ASP6, ASP7, ASP8, ASP9), and Edgar (ASP2, ASP3, ASP4, ASP5, ASP6, ASP7, ASP8, ASP9).