Earlier today we were alerted to problems connecting to the VIP EDI File Transfer Server. This sporadically affected connectivity internally and externally to the server over any protocol. After troubleshooting, and engaging with our IT teams, we restarted one of two servers responsible for balancing the workload across our production EDI infrastructure. This could have affected connections between roughly 9:15 and 10:15 am ET this morning.
This would have prevented incoming documents from being received during that time frame. If you are missing any type of incoming EDI document please reach out to your primary EDI provider (ABEC, GXS/OpenText, PBEX, CCBSS) and ask to have the data re-sent. Outgoing documents (810, 894, 856 etc.) would have remained in queue and sent when the server came back online. If you have any questions please submit a ticket for Customer Support in the VIP Help Center and we’ll be in touch.
Posted Aug 20, 2026 - 14:38 EDT
This incident affected: EDI (ASP2, ASP3, ASP4, ASP5, ASP6, ASP7, ASP8, ASP9).