Resolved
Apple has now approved the new versions of all four VIP mobile apps. You can now safely update to version 26.2.1 of all apps.
Please contact Customer Support if you have any questions.
Thank you.
Posted May 10, 2026 - 21:32 EDT
Identified
We are writing to alert you about a critical matter with the recently released version (26.2) of the VIP mobile apps on the App Store. Due to compatibility concerns, if you are a Federated Identity user, we strongly advise against updating to version 26.2 at this time.
If you do not use Federated Identity, this does not affect you.
If you are a Federated Identity user and have NOT yet updated:
Please continue to use your current version (26.1.2 or any lower version). You should not update the app until you receive further notification from us.
If you are a Federated Identity user and HAVE already updated to version 26.2:
We understand that this may prevent you from logging in or using the app. We sincerely apologize for this disruption. Currently, there is no option to roll back to a previous version.
Status of the fix:
We have submitted a corrected version of the app to Apple for review. We anticipate this review may take up to 24 hours. We will send an immediate notification once the new, stable version is available for download.
We apologize for any inconvenience this may cause. Please contact Customer Support if you have any questions or concerns.
Thank you.
Posted May 10, 2026 - 11:58 EDT
This incident affected: VIP Delivery (ASP2, ASP3, ASP4, ASP5, ASP6, ASP7, ASP8, ASP9), VIP Sales (ASP2, ASP3, ASP4, ASP5, ASP6, ASP7, ASP8, ASP9), KARMA (ASP2, ASP3, ASP4, ASP5, ASP6, ASP7, ASP8, ASP9), and Mobile Merchandising (ASP2, ASP3, ASP4, ASP5, ASP6, ASP7, ASP8, ASP9).